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Patient Centered Medical Home

    What is a Patient Centered Medical Home?

 

Cornerstone Family Healthcare is an accredited Patient Centered Medical Home Level III based on 2014 standards in addition to being accredited by the Joint Commission earning their Gold Seal of approval.

 

The PCMH is best described as a model or philosophy of primary care that is patient-centered, comprehensive, team-based, coordinated, accessible, and focused on quality and safety.
It is a place where patients are treated with respect, dignity, and compassion, and enable strong and trusting relationships with providers and staff.

 

    PCMH is About You. . .

 

At Cornerstone Family Healthcare everything we do is centered around you, our patient. Your Patient Bill of Rights.

 

Everyone at Cornerstone Family Healthcare is here to help you, by developing a relationship that focuses on your needs, your expectations, you preferences values and culture.
PCMH

 

    Patient-centered

 

A partnership among practitioners, patients, and their families ensures that decisions respect patients’ wants, needs, and preferences, and that patients have the education and support they need to make decisions and participate in their own care.

 

    Coordinated

 

Your care is organized across all elements of the broader health care system, including specialty care, hospitals, home health care, community services and supports.

 

    Comprehensive

 

Cornerstone Family Healthcare’s team of care providers is wholly accountable for a patient’s physical and mental health care needs, including prevention and wellness, acute care, and chronic care.

 

    Committed to quality and safety

 

Everyone at Cornerstone Family Healthcare is dedicated to improving your quality of care.
Our Clinicians and staff enhance quality improvement to ensure that patients and families make informed decisions about their health
.

    Accessible

 

Patients are able to access services around their schedule, with shorter waiting times, “after hours” care (our hours), 24/7 electronic or telephone access, and strong communication through our patient portal which allows you to schedule appointments, ask a question of your physician, view test results, immunization records or receive important information about your visit. In addition all of our medical departments maintain same-day access to our providers. Please do not hesitate to contact us and request a same-day appointment.

Contact us: Our physicians are available to offer assistance at any time. Please do not hesitate to call us after we are closed at (845) 563-8000.  All departments have an on-call medical provider who is happy to assist you and your family at any time.

 

    Family Centered

 

At Cornerstone, our medical professionals are family-centered practitioners who recognize the vital role that families play in ensuring the health and well-being of infants, children, adolescents, and family members of all ages.
Patient- and family-centered care is an approach to health care that shapes policies, programs, facility design, and staff day-to-day interactions. It leads to better health outcomes and wiser allocation of resources, and greater patient and family satisfaction.

 

    Evidence Based

 

Evidence based medicine (EBM) is the explicit, judicious and reasonable use of the best modern evidence in making decisions about the care of individual patients. EBM integrates clinical experience and patient values with the most up to date information that is grounded in clinical research. It is an approach which aims to increase the use of high-quality clinical research in clinical decision making.

 

    Patient Satisfaction

Patient-Satisfaction

 

    Health Records

 

Copies of your Health Records are available upon request. To receive a copy of your Health Record, please call our center at (845) 563-8000. A signed consent form allowing us to provide you or your specialist with a copy of your health records will be required.

 

    Support Programs

 

Tobacco Cessation
Thinking about quiting? We are here to help. We offer Tobacco Cessation Program and medications to get your started. Speak with your doctor today.
Farm Stand
On a monthly basis, Cornerstone Family Healthcare operates a Free Farm Stand at the Newburgh Armory. For more information please contact our Health Education Department by calling (845) 563-8043.
Fit for Life
Nutrition and physical exercise are important in keeping you healthy. Fit for Life offers nutritional assistance and support, along with exercise and physical activities. For more information, contact our Health Department by calling (845) 563-8043.

 

    Behavioral Health Services Available

 

Cornerstone Family Healthcare offers behavioral health services to patients in need. All patients may access these services, which is located at our Kaplan Family Pavilion site in Newburgh. Behavioral health is the scientific study of the emotions, behaviors and biology relating to a person’s mental well-being, their ability to function in everyday life and their concept of self.

“Behavioral health” is the preferred term to “Mental Health”. A person struggling with his or her behavioral health may face stress, depression, anxiety, relationship problems, grief, addiction, ADHD or learning disabilities, mood disorders, or other psychological concerns.

Our Behavioral Health services include; counselors, therapists, life coaches, psychologists, nurse practitioners or physicians who can help manage behavioral health concerns with treatments such as therapy, counseling, or medication.

 

    Ability to Pay

 

Cornerstone Family Healthcare provides essential medical services, regardless of a patient’s ability to pay. If you are uninsured or have a high insurance deductible, a sliding scale fee discount is offered. Discounts are based on family/household size and annual income, as compared to the most current Federal Poverty Guidelines. For more information, please ask a Patient Services Representative, see our Enabling Services Department or call us at (845) 926-3636. Our Care Management Department is here to serve you as well. If you need assistance with arranging medical services or accessing care, please ask at our Front Desk for Care Management Assistance.

 

    As Your Medical Home, we promise:

 

To listen to your questions and concerns and to explain your treatment, and results in an easy-to- understand way.

To provide you with same day appointments whenever possible.

To provide instruction on how to access the care you need when the office is not open.

To provide clear instructions about your treatment goals and future plans for every visit.

To coordinate your overall care, sending you to trusted specialists if needed.

 

    As your Medical Home, we ask that you try:

 

To ask questions and be active in your care.
To provide your health history, and other important information, including any changes in your health.

To call our office first with your health concerns unless it is an emergency.

To inform us whenever you utilize any other health system such as the emergency room or a self referral to a specialist.

To have a clear understanding about your treatment goals and future health goals.